https://www.micahmaniord.com/about daily 0.75 2024-05-15 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/908549c9-820a-4af7-9755-47e40b3dbd8b/Profile1_gold.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/2b4e3a52-e763-4907-b3ce-96f0c483229d/panorama-mountains-afterglow-dachstein-mountain-1151719c656d2f0de8236259ab0429fe_cropped.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/45291a94-9dd5-471d-a2d9-30497ffd2c0b/Logos_all.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/c66b2028-f85c-405c-b5af-006e9c97ff3b/LandingProj_SWA.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/8284266b-1e36-462f-a1bd-da90c28d3da3/LandingProj_OM.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/ee1c8a76-8cc4-4d2c-aaf5-00556fd93c3f/LandingProj_Intellicentrics2.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/79c857e0-36b3-4295-b695-61f633864d7a/na-inho-JXUfF7HYfMo-unsplash.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/9086107e-765d-4999-a12a-34f57e920a3f/Eels.png https://www.micahmaniord.com/work daily 0.75 2024-08-25 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/e8c020c7-d40e-4df4-8611-30f132745acd/SWA_DS.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/3955ebfa-e390-46c9-bc04-a7b43c1c729e/Card_SWA-DS2.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/b5102f8e-01c7-44e3-8dfa-61a8e16b6378/OM_DSreversed.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/10a016ef-7ca3-4b4e-afec-ce59c6af5133/Card_OM_2.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/08094521-d0e1-4946-a46a-80bbd856e597/SWA_CrewPlanit-flightSched.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/8620d528-daf5-42ed-b3eb-5fee9d329d3b/OM_Desktop.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/e5c15be1-de5b-4d90-b311-f165e7f63c5c/Onboarding.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/ff0f43ef-9454-4392-84e8-6699eeb440a2/BidAward.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/d8904bb9-08e1-48d7-ba77-1fce32c6a28a/80907_call+center_support_technical+support_male_iconfinder.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1bd7ba78-1223-41fe-a2fd-8b1094af32bd/80913_female_waitress_iconfinder.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/5385a5f0-034e-42a9-b121-c4b984e2a1d0/RoamWeb_Presentation.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/c676842a-3670-4048-86e8-1e820679b8c2/RoamWeb_Presentation.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/be4bf1f0-7e9f-47bc-aa12-5fa05579d97d/ServiceBlueprint.011.jpeg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/50156ac5-433e-4441-b082-66ccee83e77f/ITC_DesktopMobile.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/c70a58b4-5988-4b78-a63d-8c861bc5f38d/MrC_Mobile.png https://www.micahmaniord.com/home daily 1.0 2024-08-23 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/45291a94-9dd5-471d-a2d9-30497ffd2c0b/Logos_all.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/3978365d-6df6-4681-b26d-6380ffac8f2d/MrC_Mobile.png Micah Maniord - 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Senior Product Designer https://www.micahmaniord.com/case-studies daily 0.75 2024-09-05 https://www.micahmaniord.com/case-studies/swads monthly 0.5 2024-08-16 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/48c7f33d-ee67-4678-9c6d-cd124c549740/1_Overview.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/7f6458b9-bb4f-4604-8e3f-76d744b20c09/SWA+CL+-+Roadmap.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1714701719510-NAAKG9VKGFPHW6JEO0IA/Button%2B%25E2%2580%2594%2BAction.jpg Case Studies - Jetstream Design System Buttons - Primary & Secondary States https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1714702246609-KUXZ7I2N5W8BS7L4H10Z/Accessibility.jpg Case Studies - Jetstream Design System https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1714702759610-76BYRWSY67CS33EQODQW/Expandable%2BData%2BTable%2BRows.jpg Case Studies - Jetstream Design System Patterns - Expanding Data Tables https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/4aac2007-0940-4eee-acbd-39838fbf7e8f/3_ReactDS.png Case Studies - 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Driving New Business Tune-Up CTA https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/85c8409e-415e-44f3-a0ab-e6a9f2610be8/MC_HomeSnapshot.png Case Studies - Driving New Business Home Snapshot https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/05a8fb65-d326-4ab7-ba2a-1d50d02269c2/0.1+-+Onboarding+-+welcome.jpg Case Studies - Driving New Business https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/fb74e5c4-7d0b-49a5-8093-a92d300816bc/MC_Tuneup2.png Case Studies - Driving New Business Tune-Up Introduction https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/3894a85e-f8a9-40a0-93d2-26ef73e449d7/MC_FastTrackGlossary.png Case Studies - Driving New Business Home Loan Fast Track, Video Glossary https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/7cbb23f1-1fe7-4604-9fe9-c0022a94ec74/0.2+-+Onboarding+-+Your+Home.jpg Case Studies - Driving New Business https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/5e9558a5-3212-4ebe-9653-1efc69c78f44/MC_Tuneup3.png Case Studies - Driving New Business Tune-Up Step 1: Select Priorities https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/a5ba06ed-98a1-4cfd-80ed-83e75c7715ff/MC_TuneUpFlow1.png Case Studies - Driving New Business Tune-Up Flow part 1 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/3ba1d6ed-0e34-42b0-af8c-b7278c38e7ea/0.3+-+Onboarding+-+Your+Loan.jpg Case Studies - Driving New Business https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/0e3500a8-b4a9-4dcb-99c1-473a483fc168/MC_Tuneup4.png Case Studies - Driving New Business Tune-Up Step 2: Calculate Best Rate https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/518e7ad8-b04d-4d2f-b4b1-d628012b6d50/0.4+-+Onboarding+-+Blueprints.jpg Case Studies - Driving New Business https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/6d95cdf7-786c-4e0b-a6f0-467baa8da973/MC_Tuneup5.png Case Studies - Driving New Business Tune-Up Step 3: Cash Out Options https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/7db0bb3d-c60a-4f19-b552-27db61e68387/MC_Tuneup6.png Case Studies - Driving New Business Tune-Up Estimate Overview https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/e0edf009-b353-40f8-bb81-1eece33e015a/MC_Tuneup7.png Case Studies - Driving New Business Tune-Up Estimate Details https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/a62205da-ad84-4135-a6fe-7f0e958e6dc0/MC_Tuneup8.png Case Studies - Driving New Business Tune-Up Calculation Tooltip https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/d7e35818-5019-44c0-aa6d-5a9f5779f665/MC_TuneUpFlow2.png Case Studies - Driving New Business Tune-Up Flow part 2 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/d6b95558-574e-42f5-894c-859565b9d573/MC_Tuneup8.png Case Studies - Driving New Business Tune-Up Inquiry Submitted https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/9d71c565-4d70-462d-9abf-2968882d1371/MC_Tuneup8.2.png Case Studies - Driving New Business https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/b05ba6b8-c3d7-4f97-906a-edcbb8e1c98a/MC_Tuneup8.2.png Case Studies - 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Expanding Into New Markets A rep's view of a case https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/9c9e39c5-0dbe-4604-8ddc-739838cbc3c1/RoleBasedContentStrategy.png Case Studies - Expanding Into New Markets https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/65dd0007-fa57-4a56-83e2-21b80ecfae56/Personas02.jpeg Case Studies - Expanding Into New Markets https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/3de8d01a-2b26-4f07-a71f-cce6b6066e5a/Meeting+-+OOC+Warning.png Case Studies - Expanding Into New Markets A tooltip warns the scheduler that this rep is not credentialed https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/2b85df2a-935f-4fc0-959d-fe386f818728/MCaseRequest-Forward+To+Note+added%402x.png Case Studies - Expanding Into New Markets A rep forwards a case invitation to a colleague https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/4eacb5d4-b22a-4f08-a345-64e12fba4635/Personas03.jpeg Case Studies - Expanding Into New Markets https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/d49d47ea-7b38-4a78-b8be-873daa4d9f90/Settings.png Case Studies - Expanding Into New Markets User settings https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/98deb786-6f60-425d-a5a2-6d8bab6902d8/MCaseRequest-Home%402x.png Case Studies - Expanding Into New Markets A rep receives the scheduler's request to confirm attendance https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/877ade29-6bd2-43c3-bdc6-7057b505bd78/Personas04.jpeg Case Studies - Expanding Into New Markets https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/f07113d4-03ae-4017-948d-3d64e9ea1775/MCaseRequest-Case+2+forwarded%402x.png Case Studies - Expanding Into New Markets The rep sends confirmation that he'll be there https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/25006eb4-24fd-4109-b8b7-c95c47228cd1/Personas05.jpeg Case Studies - Expanding Into New Markets https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/2f7ffd1c-3fba-4d54-9334-69c75acdd706/MI%27m+late+Note%402x.png Case Studies - Expanding Into New Markets A rep can easily the scheduler that he is running late to a procedure https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/9a86af96-4426-4f7d-a237-ae57f6bef8ec/ServiceBlueprint.011.jpeg Case Studies - Expanding Into New Markets https://www.micahmaniord.com/case-studies/swa1 monthly 0.5 2024-08-19 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/37703bca-1485-4308-9135-dd80ba212419/P1_PairingQueryOptions.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/4702cc9c-c380-4681-a25c-6dd25da956d2/1-ScenarioList+-+dropdowns.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/7171ba69-2369-44a1-a76c-7a66a0e93999/ConsolidatedWorkflow2.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/b6e58983-96d4-4f34-be41-ad7719197ddf/JourneyMap.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/369681a8-f3be-43d3-ae0f-3c3014b1b4f1/ConsolidatedWorkflow1.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/0b20c3a2-f779-48b7-92b7-9a4944cb121d/Risks.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/874752fa-73e6-4b79-9c58-ff5a9d39365a/PainPoints.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1707888319390-HXD2F4UM5E5U0GPHGAU0/IMG_5496.jpg Case Studies - Driving Pandemic Recovery Contextual inquiries allow designers to build trust and understand user challenges firsthand. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/68d1aa3e-1c5b-4685-b941-9f00fb5fc52f/Step+3+-+Map-In+-+DPOS+Tab+Menu.png Case Studies - Driving Pandemic Recovery A stepped flow allows users to easily create new schedules from templates which are presented using expanding rows to communicate the relationship between Solutions and their parent Scenario https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1708666803483-SKEIABZK8CZK4QIBAC15/Affinity1.jpg Case Studies - Driving Pandemic Recovery Affinity diagramming to surface user needs and product opportunities https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1707889753926-E5MXBL95H9YYHXLH100Q/PhotoCI6.jpg Case Studies - Driving Pandemic Recovery A Planner shares his process using collaborative design during a contextual inquiry. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/db97570a-2504-4ff9-ac1d-3f112e393cc6/ScenarioList+-+dropdowns.png Case Studies - Driving Pandemic Recovery Sortable expanding data table to track schedules in varying states of optimization https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/8dc8d73d-6d4c-46ab-ba7a-bec693e0e5d5/DotVoting.png Case Studies - Driving Pandemic Recovery Our Experience Researcher introduces team members to the dot voting exercise. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/9e569e72-6ee6-44e2-9d25-e74123998a30/PhotoCI7.png Case Studies - Driving Pandemic Recovery The old system, surrounded by post-its to help this Planner remember dozens of work arounds and manual processes. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/bfe963bf-2e9a-4f68-944f-35e109bd18aa/Solutions+-+Pairing+List.png Case Studies - Driving Pandemic Recovery Dense data is organized using searchable tables. Indicators and row states allow users to evaluate and resolve issues with ease. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1708666966544-NRICG1HGXTI1X60ZQ3BR/Affinity2.jpg Case Studies - Driving Pandemic Recovery Stakeholders review findings and vote on product opportunities surfaced directly from user observation https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1707888497268-8JDCSD77I4NYBEPF3FLV/Susan1.jpg Case Studies - Driving Pandemic Recovery Collaborative design allowed us to map complex processes understood by only a handful of advanced users. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1f09ba6d-05fe-40fc-949b-a90b93b4d59d/Solutions+-+Solution+Details.png Case Studies - Driving Pandemic Recovery Details offer a comprehensive view of a Solution's inputs and results https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/e5446aec-8f6f-436a-88f2-76e68f7b87b0/Single+Pairing+View+-+Problem+City+expanded.png Case Studies - Driving Pandemic Recovery Progressively disclosed inline notifications allow users to evaluate varying levels of risk and optimize trips with minute precision. https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/c0b01232-6e0c-4dd9-bf0b-e431b6ecbdc9/Template+2-day.png Case Studies - Driving Pandemic Recovery Flow View allows users to visually analyze flight routes and optimize trips. https://www.micahmaniord.com/case-studies/omonboarding monthly 0.5 2024-08-19 https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/217ba2c1-323a-4059-affa-470c2a32298e/OM_JourneyMap3.png https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/d71a0c93-89b0-415e-aa98-8256bee5d0fc/00Journey-Touchpoint-Graph.jpg https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/027c1458-a8ce-4d5d-867b-39608b8257cb/OM_Screens1.png Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/bd79b354-176d-4a78-898f-55c7c52231d9/OM_Screens8.png Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/4c96604f-530a-4b55-aad6-9e93b2eda7db/01Stage-Detail-PreSale.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/b6a12479-dccb-4bba-ae9d-6a9261bd9138/OM_Screens2.png Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/a22f86d9-16aa-42be-be72-e8f6e9f113b0/OM_Screens6.png Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/296bfa3f-8390-4fca-b646-e9721ca98583/02Stage-Detail-Prekickoff.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/85a62a4e-f312-478d-bf45-70ab07ec8dab/03Stage-Detail-Setup.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/7243e8dc-e12a-4ecd-9c63-a3b08d97b4f6/04Stage-Detail-Supplier-Ordering.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/1e4de8f9-69b7-4d16-9eba-5c62e7d825a3/OM_Screens7.png Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/814f870c-f7f7-4067-9830-f8587ebd1984/05Stage-Detail-Supplier-CBFiling.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/8ad47f51-47f8-492a-8f29-ef1fe7ae57b9/06bStage-Detail-Supplier-TestingAndValidations.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/f3b82d69-9fdd-42c6-9c47-9dda6609cb59/06Stage-Detail-Supplier-Provisioning.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/2e4b4e30-8467-4ff9-8742-ee9394580177/07Stage-Detail-Supplier-LaunchReady.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/8447eea2-076e-45f3-88b4-79677bcd3d6c/08Stage-Detail-Supplier-FinanceReview.jpg Case Studies - Optimizing Customer Onboarding https://images.squarespace-cdn.com/content/v1/65c669988f26263961290141/c898f80c-f135-4341-8282-4491d0d55d54/09Stage-Detail-Supplier-Training-Transitioning.jpg Case Studies - Optimizing Customer Onboarding